Privacy Policy
Last updated: May 15, 2026
At Tivimate Premium, we take your privacy seriously. This policy explains what information we collect, how we use it, and your rights regarding your personal data.
1. Information We Collect
- Account information: email address and payment details provided at checkout.
- Usage data: features accessed, streaming sessions, and device type.
- Technical data: IP address, browser type, and cookies for session management.
- We do not collect or store IPTV playlist URLs or your viewing history.
2. How We Use Your Information
- To process payments and deliver your subscription.
- To send important account and service notifications.
- To improve app performance and diagnose technical issues.
- To send optional newsletters if you have opted in.
3. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share data with trusted payment processors (such as Stripe or PayPal) solely to complete transactions, and with analytics providers under strict confidentiality agreements.
4. Cookies
We use essential cookies to maintain your session and preferences. Analytics cookies (if any) are anonymised. You can disable cookies via your browser settings, though some features may not function correctly.
5. Data Retention
We retain your account data for as long as your subscription is active and for up to 12 months after cancellation for legal and billing purposes. You may request deletion of your data at any time by contacting us.
6. Your Rights
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and associated data.
- Opt out of marketing communications at any time.
7. Security
We use industry-standard encryption (TLS/SSL) to protect data in transit and at rest. Payment information is processed exclusively through PCI-compliant payment gateways and is never stored on our servers.
8. Children's Privacy
Our service is intended for users aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. Continued use of the service after changes constitutes acceptance of the updated policy.
Questions? Contact us at support@tivimateapp.com